Missing the Target
We have been loyal Target shoppers for all the 13 years we lived in Minneapolis. Target had good values, great customer service, convenient locations, and creative designs by designers like Michael Graves. Target was a store that seemed to model progressive care for its employees and energetic involvement in the community. We were hooked on Target. So hooked that when we moved to California over a year ago, we made weekly (now every two weeks) 40 mile trips from Santa Barbara to the nearest Target in Ventura.
But we began noticing a difference here. At first we attributed it to regional differences; different customer preferences, different staffing configurations, maybe even different management. But today our experience was really different. Martha needed to replace her old analogue Timex watch. We found just what she was looking for and asked the jewelry person if she could remove a couple of links to fit Martha's small wrist. Abruptly she said "We don't do that." Martha objected that she purchased a similar Timex at a Target years ago and they routinely removed some links to fit her wrist. Nothing doing. "We don't do that here." she said, and walked away. What?
I'm wondering if we got a grumpy employee or if this is the new way for Target to cut costs, no on-site customer service, cheaper staff, buy the box as it is and take it home? Is this your experience with the Targets where you shop and live?