Jibstay

Tuesday, April 13, 2010

policy?

In a book I'm reading Incarnate Leadership by Bill Robinson, he references the Nordstrom Company employee handbook as an illustration of an organization driven by values versus rules:Welcome to Nordstrom

We're glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

Nordstrom Rules: Rule #1: Use good judgment in all situations. There will be no additional rules.

Please feel free to ask your department manager, store manager, or division general manager any question at any time.



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